Returns and Refunds Policy

Thank you for choosing Varelli. We strive to make your shopping experience as smooth and transparent as possible. Please review our returns, refunds, and exchanges policy to understand the eligibility criteria, procedures, and timelines.

Scope and contact information

If you have any questions about returns and refunds, please contact us:

Email: kontakt@varelli.pl
Phone support:  +31202146101

Return conditions

We accept returns under the following conditions:

• Return period: Products must be returned within 30 days of delivery.
• Product condition: Products must be in their original, unused condition, with tags attached and in the original packaging.
• Proof of purchase: A receipt or order confirmation is required for every return.
• Exclusions: Some products, including personalized or made-to-order items and hygiene products (e.g., underwear), cannot be returned unless they are unopened and unused.

Policy overview

• Return period: 30 days from the delivery date.
• Refund processing time: Up to 10 business days after receiving the returned item..

Return costs

• The customer is responsible for the return shipping cost.
  

Restocking fees

• We do not charge any restocking fees.

Order cancellation

Orders can be canceled within two hours of purchase by contacting our customer service department. If the order has already been shipped, please follow the return procedure outlined below.

How to return a product

To return a product, follow these steps:

1. Contact customer service: Send an email to kontakt@varelli.pl, including your order number and reason for the return.

2. Obtain return authorization: Our team will review your request and send return instructions.

3. Pack the product: Make sure the product is securely packaged with all original tags and packaging. Include the return authorization form.

4. Ship the product: Use a shipping service with package tracking. Unless the product is defective or damaged, the customer is responsible for the return shipping cost.

Refund policy

• Approval: After receiving and inspecting the return, we will inform you of the refund status within 3 business days.
• Processing time: Approved refunds will be processed to the original payment method within 10 business days. Delays may occur on the part of the bank or payment provider.
• Confirmation: You will receive an email confirmation after the refund has been processed.

If you do not receive your refund within the specified time, contact your bank. If you have any further questions, you can email us at kontakt@varelli.pl.

Exchange policy

Unfortunately, we do not offer exchanges. However, you can return your products within 30 days and place a new order.

Processing times

• Starting a return: Must be initiated within 30 days of receiving the product.
  
• Inspection time: Returns will be inspected within 7 business days of receiving the item.
• Refund: Refunds will be processed to the original payment method within 10 business days of inspection.

Please contact us at kontakt@varelli.pl to receive detailed return instructions before sending back any products.

Contact information

Store name: Varelli
Company name (seller): Sewly
Company address: Mast 9, 6852CE Huissen, Gelderland, Netherlands
Warehouse address (return address): Mast 90, 6852CE Huissen, Gelderland, Netherlands
Company number: 86696645
VAT number: NL004293818B26
E-mail: kontakt@varelli.pl
Phone number: +31202146101

If you have any questions, you can contact us directly through our  contact page.

Our goal is to respond to inquiries within 24 hours.

Customer service hours:
Monday - Friday: 09:00-17:00 (CET/CEST)
Saturday and Sunday: Closed